Refund Policy

Shipping

To return your product, you should mail your product(s) to the following address:

Birch House Design
Attn: Returns
2 Birch Cove
Gulfport, MS 39503

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Returns

Store Credit or Exchange Only

No Cash/Credit Card Refunds. Our policy lasts for 14 days. If 14 days have gone by since your purchase or order date, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or with tags attached.

Shipping Orders

You have 14 days from the date of deliver to mail merchandise back to us for store credit only

Non-Returnable Items

FINAL SALE ITEMS

Sale Items

Only regular priced items may be used for store credit or exchange. All sale items are FINAL SALE.

Exchanges 

We only replace items if they are defective or damaged within 14 days of purchase. After 14 days, we will not replace the damaged item.